Frequently Asked Questions (FAQ)
Welcome to the UVILIZER FAQ page. Here you’ll find answers to common questions about our UV-C sanitizing lights, ozone disinfection devices, and store policies. Whether you're concerned about viruses, mold, or allergens — we’re here to help.
If your question isn’t listed here, feel free to visit our Support Page or email us at support@uvilizer.com.
🛠️ Product Usage & Setup
How do I use the UVILIZER Tower?
Plug it in, select your timer setting using the remote (15, 30, or 60 minutes), then leave the room. The device uses UV-C light and ozone to sanitize air and surfaces. Wait at least 30–60 minutes after the cycle ends before re-entering the room.
Is the UVILIZER safe for children and pets?
Yes — when used properly. UV-C and ozone disinfection should be performed in unoccupied spaces. Always leave the room during operation and allow time for ventilation after use.
What does the smell mean after using the device?
The odor is caused by ozone, which is normal and part of the disinfection process. It typically fades within 30–60 minutes with proper ventilation.
Do I need to clean or replace anything?
No. Our UV-C devices are maintenance-free. There are no filters or replaceable parts. Just keep the lamp surface clean from dust for optimal performance.
🌿 Mold, Allergens & Air Quality
Can UVILIZER remove mold spores?
Yes. The UVILIZER Tower uses high-powered UV-C light combined with ozone to help kill mold spores in the air and on surfaces. While it won’t remove visible mold growth (you still need to clean that), it can reduce airborne mold and prevent regrowth.
Does it help with allergens?
Absolutely. UVILIZER helps reduce airborne allergens like pet dander, dust mites, and pollen by sanitizing the air with UV-C and ozone. Many users with allergies report cleaner air and easier breathing after regular use.
Is ozone safe for allergy-sensitive individuals?
Yes, when used as directed. Always run the device in an unoccupied space, and wait for ozone to clear before re-entry. Proper ventilation ensures safety for allergy-sensitive people and pets.
🔐 Warranty & Registration
How long is the UVILIZER warranty?
All products come with a 1-year limited warranty covering manufacturing defects. You can register your product here for faster support and exclusive offers.
What does the warranty cover?
It includes defects in materials or performance under normal use. It does not cover misuse or accidental damage.
📦 Orders & Shipping
Where do you ship?
We ship globally and offer free standard shipping on all U.S. orders. International shipping rates and times vary based on your location.
How long does shipping take?
- U.S.: 3–7 business days
- International: 7–14 business days
How can I track my order?
Once your order ships, you’ll get a tracking email. If you haven’t received it, contact us directly for assistance.
🔄 Returns & Refunds
What is your return policy?
We offer a 30-day risk-free return guarantee. If you’re not satisfied with your UVILIZER device, return it within 30 days for a full refund.
How do I start a return?
Email us at support@uvilizer.com or visit our Returns & Refunds Policy for full instructions.
🔒 Privacy & Security
Is my personal information safe?
Yes. We never share or sell your data. For full details, review our Privacy Policy.
📩 Still Have Questions?
If your question isn’t listed here, please contact us through our Support Page or by emailing support@uvilizer.com.